FAQ

I deliver on local rounds in the following zones:

• Zone 1 — Sommières & South Gard, on Tuesdays, Wednesdays, Thursdays, Fridays and Saturdays. Fee: €9.00.
• Zone 2 — Montpellier & surroundings, every day. Fee: €15.00.
• Zone 3 — Nîmes, Lunel & the coast, on Tuesdays, Wednesdays, Thursdays, Fridays and Saturdays. Fee: €19.00.

Minimum order €40.00, excluding delivery fees.

Bouquets are arranged on the morning of the delivery day. Beyond these zones, I travel on quote for weddings and events.

Each bouquet is arranged by hand on the morning of delivery, from flowers selected the day before or that same morning at the markets and from local growers. The photos on the site are indicative: available flowers vary by season, and I may substitute some varieties with equivalents of similar colour and quality.

Yes! When ordering, you can:

• Add a message on a card included with the bouquet.
• Note preferences in the delivery instructions (desired flowers, colours, allergies…).

For a truly bespoke bouquet or an event project, use my quote form.

In the current version (V1), payment is made on delivery of the bouquet, in cash or by cheque payable to “ROZFLEURS”. No advance payment is required. Online card payment will be available soon.

The courier will leave a delivery notice. For the local zone, I'll arrange a new attempt as soon as possible. You can also give a neighbour or an access code in the delivery instructions when ordering.

As required by law, the right of withdrawal does not apply to fresh flowers (perishable goods, article L.221-28 of the French Consumer Code). Any confirmed order is therefore firm. If you made an address error or wish to change the message, contact me quickly by email: I'll do my best if the order hasn't been prepared yet.

In the event of a clear quality issue on arrival, contact me within 24h with photos to contact@rozfleurs.fr. I'll offer a suitable solution (credit note, replacement) depending on the case.

Yes. For funerals with a ceremony within 24h, I handle your order as a priority. Write to me at contact@rozfleurs.fr with URGENT in the subject, or see my page dedicated to funeral flowers.

Yes. Weddings, birthdays, corporate events… I create the floral world suited to your project. Fill in my event quote form and I'll reply within 48h.

You'll receive a confirmation email as soon as your order is confirmed. If you created an account on the site, you can find the details and status of your orders in your customer area.